How to Set Delivery and Gratuity Fees

Learn how our system helps you cover the delivery expenses, and also use it to adjust gratuity percentages

With Dine.Direct you have the option to set delivery fees. This comes in handy to make sure you're not losing more money than you are earning. When deciding to use Postmates' services or your own drivers, you can set an amount of money to be charged from your customers when they buy food from your restaurant (or online store). Approximately, this is how to set delivery fees to cover Postmates (click here to see Postmates pricing):

  • Base charge $6
  • 1.50 per mile ($1.90 California)
  • 3 miles

Setting delivery fees

  1. On your Restaurant Management Dashboard go to Client Settings. Then click on the little arrow to find the Fees & Gratuity tab.

    fees and gratuities

  2. Here you can set fees and taxes for delivery and gratuity. If you want to, here's where you can set the fees that were explained before to cover the delivery expenses.

Gratuity/Service % (percentage)

Learn how to control what percentage of the total your guests can leave as tip or service fee. Also, set a maximum percentage and amount to make sure your customers don't make any mistakes when giving you tips. 

  1. First, click on the arrow to the right to expand a dropdown list.

    gratuity dropdown
  2. Select the percentage of the customer bill that will appear as default gratuity or service fee on your public menu.
  3. Close the drop-down list by clicking on the same arrow o the right.
  4. Below, we have a series of fields. Let's break down each one:
Label Gratuity / Service


In your menu, the customer will have a place to enter a voluntary contribution. Here you can label that contribution as either Gratuity or Service Fee, depending on your wishes and keeping in mind your local regulations about tipping. This just changes the name on the menu, not how it's calculated.

If you select Gratuity If you select Service Fee



If your restaurant takes control over the money and decides how the tip is split, it is called a Service Charge, this is the case where you have to charge tax on it.
If it’s a Gratuity the person that drops the food off gets the money and the restaurant doesn’t touch that. In that case, NO TAX is charged on it. 

    Maximum $ Service Fee Confirmation

    This is the maximum dollar amount a customer can tip without getting a confirmation message.

    max service fee

    Maximum % Service Fee Confirmation

    It's the maximum percentage of the bill a customer can give as a tip without requiring a confirmation pop-up.

    The Maximum $ and % Service Fee Confirmation work as a way to control and notify your customers how much they're tipping.

    If they exceed the values established for both fields at the same time, a confirmation window is going to pop up so the customer can make sure they are not making a typing mistake.

    gratuity pop up