Troubleshooting your printers
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      How to Factory Reset Your Printers

      If the hardware seems to be working fine but the printer won't perform well, a fresh start often helps!

      The following steps are valid for all Dine.Direct-compatible printers:

      • Epson TM-T20 and T20ii
      • Epson TM-m30, m30ii, m30ii-NT and m30ii-h

      Proceed as follows:

      1. Ensure your print is powered off.
      2. Locate the Reset button at the back of the printer. Press it down with a pen tip.
        resetbuttonm30
      3. With the Reset button depressed, turn the printer’s power back on. Keep the Reset button depressed!
      4. Release the Reset button when the printer prints the following text:
        A picture containing indoor, table, sitting Description automatically generated
      5. Wait a couple of seconds. Do not turn off the printer.
      6. After a few moments, the printer will generate a second ticket indicating the printer has been factory defaulted.