Epson TM-m30 Series - Basic Printer Troubleshooting

These instructions are valid for models such as TM-m30, TM-m30ii, and TM-m30ii-NT

Before trying out more complex and time-consuming solutions, start with this troubleshooting guide. The TM-m30 series includes the m30, m30ii and m30ii-NT.

We will make clear when there are differences between each particular model.

Contents

  1. Physical buttons and parts
    1. Front panel
    2. Back connectors
      1. Back connectors of TM-m30 and TM-m30ii
      2. Back connectors of TM-m30ii-NT
  2. Error lights
    1. Error lights in TM-m30
    2. Error lights in TM-m30ii and TM-m30ii-NT
  3. Installing roll paper
  4. Clearing paper jams
  5. Printing a network status page

    Physical buttons and parts - Epson TM-m30ii-NT series

    Front panel

    m301

    1

    Roll paper cover

    Open this cover when installing or replacing the roll paper.

    2

    LED Panel

    Power LED: This turns on when the printer is on.

    Error LED:
    On: Indicates that printing is temporarily unavailable when an error has occurred such as there is no roll paper installed or the roll paper cover is open.
    Flashing: Indicates an error such as a power failure. To clear this type of error, you need to turn the printer off and then back on.

    Paper LED: On indicates a paper out.

    3

    NFC Tag

    A mark is printed here to indicate the position of the NFC tag. To establish communication with an NFC device, bring the device close to this mark. For a more detailed guide for using NFC, it's best to refer to the user manual.

    4

    Cover open lever

    Operate this lever to open the roll paper cover.

    5

    Feed button

    Press this button once to feed the roll paper for one line. Hold down this button to continue feeding the roll paper.

    6

    Power switch

    This switch turns the printer on or off.

    Differences between the m30 and m30ii:

    The only difference on the front panel between the m30 and the m30ii, is that the m30ii has three more LED lights:

      1. Wi-Fi LED
      2. Ethernet LED
      3.   Bluetooth LED

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    Back connectors of Epson TM-m30 and TM-m30ii

    1 USB Type-A Port Connects to external units such as handheld scanners and external displays. This port won't charge your tablet or mobile devices.
    2 Power supply connector Connects the AC adapter.
    3 USB Type-B interface Connects the standard printer USB cable to a computer.
    4 Ethernet interface Connects Ethernet network cables.
    5 Cash drawer kick-out connector Connects the cash drawer or the optional external buzzer.

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    Back connectors of Epson TM-m30ii-NT

    1 White USB Type A Port Connects USB cables for charging devices, including tablets and mobile phones.
    2 Black USB Type A Port Connects to external units such as Epson Wi-FI dongle and external displays. This port won't charge your tablet or mobile devices.
    3 USB Type B Port Connects the standard printer USB cable to a computer.
    4 Power supply connector Connects the AC adapter.
    5 Ethernet interface Connects Ethernet network cables.
    6 Cash drawer kick-out Connects the cash drawer or the optional external buzzer.

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    Error lights - Epson TM-m30

    • No lights at all on the LED Panel
      • Check whether the power supply cable is correctly connected to the printer and the socket.
    • Power LED is flashing
      • The  Power LED flashes during the network startup when the printer is turned on, or the firmware is updating. You cannot print while updating.
    • Error LED is on
      • Check whether the roll paper cover is closed.
      • Check if a paper jam has occurred or a foreign substance has entered the auto-cutter. Go here to learn how to fix paper jams.
      • The thermal head and its surroundings can be very hot. Printing stops if this is too hot. Printing starts again automatically when the thermal head temperature falls.
    • Paper LED is on
    • Error LED is flashing
      • Turn the printer off, and after 10 seconds, turn it back on. If the Error LED is still turned on after doing this, a malfunction may have occurred. Contact us and we'll get in touch with an Epson service center.
       

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      Error lights - Epson TM-m30ii and TM-m30ii-NT

      There are error lights related to the overall status of the printer and also a set of error lights patterns for the network status of the printer.

      • No lights at all on the panel: Reseat the power cable in the printer and wall socket.

      Ignore the LED lights shown with this icon in the following table.

      Lights related to the printer status

      Panel LED

      Printer status

      Normal status. The printer is ready to print.
      If the printer does not print, check the network communication status LED lights in the next table.

      The printer is in the initializing status to start after power-on.
      Wait until the printer goes into the normal mode.

      • The roll paper cover is open. Check whether the roll paper cover is tightly closed.

      • An auto cutter error is detected. Check whether a jammed paper or a foreign object is interrupting the cutter.

      • The temperature of the thermal head is high. Due to the high temperature, the printer stopped printing. Printing starts again automatically when the thermal head temperature falls.

      The printer has run out of roll paper. Check whether the roll paper is correctly installed and any roll paper remains.

      The printer is running out of roll paper.

      Turn the printer off, and after 10 seconds, turn it back on. If the Error LED turns on again even after turning the power back on, a malfunction may have occurred. Contact us and we'll escalate the issue.

      Lights related to network communications status

      Panel LED

      Network status

      The printer is connected to Wi-Fi.

      The printer is not connected to Wi-Fi (IP address has not been acquired).

      The printer is connected to Ethernet.

      The printer is not connected to Ethernet (IP address has not been acquired).

      The printer is starting the network firmware.

      The printer is not connected to Ethernet nor Wi-Fi.

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      Installing roll paper correctly - Epson TM-m30 series

      This set of instructions are valid for all models covered in the title of the article: m30, m30ii and m30ii-NT.

      1. Open the roll paper cover.
        installpaper1
      2. Remove the used paper core if any.
      3. Install the new roll paper in the correct direction as shown:installpaper2
      4. Pull out some paper, and close the roll paper cover. When the printer power is on, the roll paper is automatically cut.
        installpaper3
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      Clearing paper jams - Epson TM-m30 series

      This set of instructions are valid for all models covered in the title of the article: m30, m30ii and m30ii-NT.

      Caution: Never pull out the paper forcibly! And do not touch the thermal head, it can be very hot after printing.

      •  Open the roll paper cover and carefully remove the jammed paper. Make sure there are no little pieces of paper left over.
        installpaper4Return to the table of contents

      Printing a network status page - Epson TM-m30 series

      This is a test page where you can find your printer IP address and other important network parameters. These instructions are valid for all Epson printers compatible with Dine.Direct, of course including the m30, m30ii and m30ii-NT models. Here's how to do it:

      1. Check that the printer is powered on.
      2. Open the roll paper cover.
      3. Hold down the Feed button for at least 1 second.
      4. Close the roll paper cover again.
      5. Done! The network status sheet will be printed out.
      6. If this didn't work, press for a brief moment the reset button located on the bottom of the printer, as displayed below:

      resetbuttonm30

      This is how the network status sheet will look like: (Keep in mind some minor variations between models is expected)


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