Understanding the Kitchen's Effort Points System

This points-based system is a novel way for you to take control of your kitchen's production capacity while your A.I. avatar handles all the boring stuff in the background

In the physical world, you'd know how many tables of your venue are occupied and how many are available any minute of the day. In the digital realm, it's a whole different story. To tackle this, we've devised a points-based system to make sure your kitchen is always working as smooth as butter.

What are the effort points and why are they useful?

In this scenario, your A.I. Avatar will be the one handling your digital customers. It will welcome your guests, see how many people need a table, forming up digital queues if needed, and let customers come in as new seats become available. Your avatar does this using numbers called effort points.

Since your avatar doesn't get that a full Thanksgiving dinner for four people is "very hard" to cook, you need to give it something a computer can work with. That's why a set of numbers do the trick.

These effort points take into account cooking times, packaging times, and any factor that comes into play to fulfill an order. They measure how "difficult" each order is to prepare according to a scale from 1 to 5. This basic idea will be the starting point to manage your kitchen and incoming orders easily.

Where do you start? How do you assign effort points to your menu and your kitchen?

Begin by translating your menu from English language to Effort Points language!

On a scale from 1 to 5, assign each item in your menu an effort score. 1 Point means it's super simple to cook or serve and 5 means it's a tough one to prepare.

  • A  soda can be a 1-pointer since it takes little to no time to take it out of the fridge and pack it.
  • A fine mushroom risotto takes a while to cook and requires some craftsmanship, so you could assign it a 4. If it's the most complex dish you offer, definitely make it a 5-pointer.
  • A simple burger and fries combo could be a 3 and so on.

You'll upload this info about your menu items to Dine.Direct when you start with your menu setup.

How does this system help you work more efficiently? Where can you see these points in action?

After you've assigned effort points to your plates and set up a few values related to them, your avatar will use that data to make your days more productive and organized in the following ways:
  1. It will monitor if your kitchen is operating near its maximum production capacity or if it has room to receive new orders. Your avatar will add up the effort points of all the orders being cooked to know this status.
  2. If your kitchen is maxed out, it will put new orders in a queue until the kitchen load decreases, and new orders can be prepared.
  3. When your kitchen is at its maximum load, the system will find a moment in time where you can receive more orders. When orders are finished cooking, the system will add the new ones in the space left. (See Kitchen Load Per Minute in the link at the end).
  4. If an order experiences delays, it will interpret the situation as if the order takes "more effort". This means a percentage of the late order will stay in the kitchen until it's done. (See Kitchen Late Order Penalty in the link at the end).
  5. It will detect when a customer "seats on a table" and starts checking out your menu. The avatar will do so by reserving for them a number of effort points temporarily so that they get a more realistic estimated time of pick up or delivery. (See Empty Order Effort and Empty Order Minutes in the link at the end).

Take a look at this link where we explain those parameters in bold, then set up your menu items and let your smart avatar take care of the rest while you supervise everything from your screen!

That was quite a mouthful, we know. All this comes into place to help your staff manage orders without being overloaded. Up to this point, it's been stuff about our system. Now, to receive payments you have to make sure to complete all the Stripe setup. Read this article to know how to do it.